Terms of Service

Welcome to NexoFlow. These Terms of Service apply when you access our website, browse products, or place an order at nexoflow.in.

By using our website, you agree to these terms, subject to your rights under applicable law.

1. Our Store

NexoFlow provides an online shopping experience for practical everyday products. We aim to provide clear product information, transparent checkout details, and accessible customer support.

Please ensure that the information you submit during checkout is accurate and complete.

2. Product Information

We make reasonable efforts to display product descriptions, photographs, features, and specifications accurately.

Product appearance may vary slightly due to photography, lighting, device screens, and manufacturing variations.

Please review the description, dimensions, compatibility details, included accessories, and usage instructions before placing an order.

For the MagPro 360° Phone Holder, magnetic compatibility and suction performance depend on the phone or case, magnetic connection, and mounting surface. Some phones may require a compatible magnetic ring.

3. Prices and Offers

Product prices and available offers are displayed on the relevant product page and at checkout.

Where available, the ₹100 prepaid discount applies according to the offer conditions shown on the website or checkout. The offer may not apply to every order or payment method.

Any applicable shipping fee, COD fee, or other charge must be displayed before you complete your purchase.

Discounts and comparative prices are subject to applicable pricing and consumer-protection requirements.

4. Order Placement and Confirmation

Placing an order is a request to purchase the selected product.

We may need to verify order details, availability, delivery serviceability, or payment status before processing an order. If an order cannot be fulfilled, we will communicate the applicable next steps and arrange any refund due.

Please keep your order confirmation and order number for reference.

5. Payments and Cash on Delivery

We offer the payment methods shown at checkout, subject to availability.

Cash on Delivery is available for eligible orders and locations. Any applicable COD charge will be displayed before order confirmation.

Prepaid payments are processed using the payment methods made available during checkout. Please do not disclose your OTP, UPI PIN, or payment password to anyone.

6. Shipping and Delivery

Orders are generally dispatched within 24–48 working hours. Delivery typically takes 3–7 working days, depending on the location and courier service.

These are estimates rather than guaranteed delivery dates. Please refer to our Shipping & Delivery Policy for complete details.

7. Cancellations, Returns, and Refunds

Cancellation requests are subject to the order's processing and dispatch status.

Requests concerning damaged, defective, incorrect, or incomplete deliveries should be raised within 7 days of delivery under our Return, Replacement & Refund Policy.

Please review the applicable policy for the request procedure and refund process. Nothing in these Terms removes rights or remedies that cannot lawfully be excluded.

8. Website Use

You agree not to use our website for unlawful purposes, fraudulent activity, unauthorised access, or actions that interfere with the website or other customers.

We may take reasonable measures to protect the store from abuse, fraud, or security threats.

9. Intellectual Property

The NexoFlow brand, website copy, graphics, and other original materials may not be copied or used without the required permission. Product images or other materials belonging to third parties remain subject to their respective rights.

10. Third-Party Services

Our store may rely on services provided by third parties, including Shopify, payment processors, courier companies, and other service providers. Their services may be subject to their own terms and policies.

11. Changes to These Terms

We may update these Terms when our business practices, store features, or legal requirements change. The latest version will be published on this page with its updated date.

12. Customer Support and Grievances

For product, order, payment, or policy questions, contact:

Email: nexoflow.inn@gmail.com

Legal business name: [Insert your correct legal business or proprietor name]

Business address: [Insert your complete and correct business address with PIN code]

Customer support phone: [Insert your verified support number]

Grievance Officer: [Insert the officer's full name]

Designation: Grievance Officer

Grievance email: [Insert the monitored grievance contact email]

Grievance phone: [Insert the verified contact number]

We will acknowledge consumer complaints within 48 hours and address them within one month of receipt, in accordance with applicable requirements.

These Terms are subject to applicable laws in India. Nothing in these Terms limits rights that cannot lawfully be excluded.

NexoFlow — Clear Policies, Honest Communication, and Customer-Focused Support.