Shipping & Delivery Policy

At NexoFlow, we want every order to reach you as smoothly and reliably as possible. This policy explains how we process, ship, and deliver your orders across India.

1. Order Processing

Orders are reviewed, prepared, and dispatched within 24–48 working hours in most cases. Processing times may vary during holidays, sale events, or periods of unusually high order volume.

You will receive available shipment tracking information after your order has been dispatched.

2. Estimated Delivery Time

Delivery typically takes 3–7 working days, depending on your delivery PIN code, courier service, and location.

Delivery estimates are indicative and may change due to weather conditions, courier delays, public holidays, service disruptions, or other circumstances outside our reasonable control.

We will do our best to assist you if your order is delayed.

3. Shipping Charges

Free shipping is available on eligible orders and offers. If any shipping charge applies, it will be displayed at checkout before you complete your purchase.

Please review the final order total before placing your order.

4. Order Tracking

Once your order is dispatched, available tracking details will be shared through your registered mobile number by SMS or WhatsApp.

You can also visit the Order Tracking page on our website and follow the available instructions.

If your tracking information has not been received or is not updating, contact our support team with your order number.

5. Cash on Delivery

Cash on Delivery (COD) is available for eligible orders and delivery locations. Any applicable COD fee or other charge will be shown during checkout before you confirm your order.

Please ensure that someone is available to receive the parcel and make the payment when it arrives.

6. Incorrect Delivery Information

Please check your name, mobile number, PIN code, and delivery address carefully before submitting your order.

If you notice an error, contact us as soon as possible. We will try to update the details before dispatch, but changes cannot be guaranteed once the parcel has shipped.

7. Delayed, Missing, or Damaged Shipments

If your shipment appears delayed, tracking shows an unusual status, or your package arrives damaged, contact us with your order number and any relevant photos or videos.

If you receive a damaged, defective, incorrect, or incomplete product, please refer to our Return, Replacement & Refund Policy.

8. Contact Us

For shipping and delivery assistance, contact:

Email: nexoflow.inn@gmail.com

Please include your order number so we can assist you more efficiently.

NexoFlow — Clear Updates, Convenient Shopping, and Customer-Focused Support.