Shipping policy
Welcome to NexoFlow! We are committed to delivering your orders safely, quickly, and reliably across India.
Order Processing
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All orders are processed within 24–48 hours after confirmation.
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Orders placed on weekends or holidays will be processed on the next working day.
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You will receive an order confirmation and tracking details via Email or WhatsApp once your order is shipped.
Delivery Time
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Standard delivery time: 3–7 business days across India.
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Delivery time may vary depending on your location, courier availability, and public holidays.
Prepaid Orders
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Prepaid orders receive faster processing priority for quicker dispatch.
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Secure online payments help us ensure smooth and faster order handling.
Cash on Delivery (COD)
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COD is available on selected products and locations.
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Additional verification may be required for COD orders.
Shipping Charges
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We offer Free Shipping on eligible orders.
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Shipping charges, if applicable, will be displayed during checkout before payment.
Order Tracking
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Once your order is shipped, tracking details will be shared via Email, SMS, or WhatsApp.
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Customers can track their shipment in real time using the tracking link provided.
Delayed or Failed Deliveries
Delivery delays may occur due to:
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Weather conditions
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Public holidays
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Courier service issues
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Incorrect shipping address
If your order is delayed, our support team will assist you as quickly as possible.
Incorrect Address
Please ensure your shipping address and phone number are correct while placing the order.
NexoFlow is not responsible for delays or losses caused by incorrect customer information.
Damaged or Missing Items
If you receive a damaged product or missing item:
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Contact us within 48 hours of delivery.
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Share clear photos/videos of the package and product for quick support.
Contact Support
For shipping-related questions or assistance, contact our support team through:
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WhatsApp Support
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Email Support
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Contact Us page on our website
Thank you for shopping with NexoFlow!