Privacy Policy

NexoFlow respects your privacy. This Privacy Policy explains what personal information we may collect, how we use it, when it may be shared, and how you can contact us about your information when you visit or shop at nexoflow.in.

1. Information We Collect

Depending on how you use our website, we may collect:

• Contact information: Name, mobile number, email address, billing address, and delivery address.

• Order information: Products purchased, order history, order status, cancellations, returns, and customer support requests.

• Payment information: Payment status, transaction references, and details provided through the payment methods available at checkout. Payment providers may process payment credentials directly.

• Device and usage information: Browser type, device details, IP address, pages visited, and interactions with our website.

• Communication information: Messages, feedback, and other details you provide when contacting our support team.

We may also receive limited information from Shopify, payment service providers, shipping partners, and other services involved in processing your order.

2. How We Use Your Information

We use personal information for legitimate business and service purposes, including to:

• Process and fulfil orders.

• Arrange shipping and delivery.

• Send order confirmations, dispatch notifications, and tracking updates.

• Confirm and coordinate eligible Cash on Delivery orders.

• Process returns, replacements, cancellations, and refunds.

• Respond to questions and provide customer support.

• Help detect fraud, misuse, or unauthorised transactions.

• Improve our website, products, and shopping experience.

• Send promotional communications where permitted and manage your communication preferences.

• Comply with applicable legal, tax, accounting, and regulatory obligations.

3. Sharing of Information

We may share relevant information with service providers when needed to operate our store, including:

• Shopify and the applications used to operate the website.

• Payment processors and payment service providers.

• Courier, shipping, and fulfilment partners.

• Customer support and communication services used to send order updates.

• Analytics and advertising providers, where these tools are enabled.

• Government authorities or other parties where disclosure is required or permitted by applicable law.

We share information with service providers only as relevant to the purpose for which their services are used. Those providers may process information under their own terms and privacy notices.

4. Cookies and Similar Technologies

Our website and service providers may use cookies and similar technologies to support website functionality, remember preferences, understand website usage, and measure advertising performance where enabled.

You can manage available cookie settings through your browser or any privacy controls provided on our website. Disabling certain cookies may affect some website features.

5. Marketing Communications

If you subscribe to our promotional emails or otherwise agree to receive marketing communications, we may send you information about offers, products, and updates.

You may unsubscribe from promotional emails using the link provided in the message. Transactional messages, such as order confirmations and delivery updates, may still be sent when necessary to fulfil your order.

6. Payment Security

Payments are processed through the payment methods and service providers offered at checkout.

Please do not share your passwords, payment PINs, one-time passwords (OTPs), or other sensitive authentication information with anyone claiming to represent NexoFlow.

We take reasonable steps to protect information handled through our store, but no method of transmitting or storing information can be guaranteed to be completely secure.

7. Data Retention

We retain information for as long as reasonably necessary to fulfil orders, provide customer support, manage returns and refunds, maintain relevant business records, resolve disputes, and meet applicable legal obligations.

The retention period depends on the nature of the information and the purpose for which it is required.

8. Your Privacy Choices and Requests

Subject to applicable law, you may contact us to request access to, correction of, or deletion of personal information, or to raise a concern about how your information is handled.

We may need to verify your identity before responding. Certain information may need to be retained where required by law or for legitimate business recordkeeping.

You can also opt out of promotional communications as described above.

9. Third-Party Websites and Services

Our website may contain links to third-party websites or services. Their collection and use of information are governed by their own privacy policies, which we encourage you to review.

10. Children's Privacy

Our store is intended for adults making purchases for themselves or their households. If you believe a child has provided personal information to us inappropriately, contact us so we can review the situation and take appropriate steps under applicable law.

11. International Processing

Shopify and other service providers may process or store information in locations outside your state or country, depending on their infrastructure and services. Such processing is subject to the safeguards and requirements applicable to the relevant services and laws.

12. Changes to This Policy

We may update this Privacy Policy when our business practices, website features, service providers, or applicable legal requirements change. The revised policy and updated date will be published on this page.

13. Contact Us

For privacy-related questions or requests, contact:

Email: nexoflow.inn@gmail.com

Please describe your request clearly so we can review it.

NexoFlow — We value your trust and aim to handle your information responsibly.