Refund policy

Return, Replacement & Refund Policy

At NexoFlow, we want you to receive the product you ordered in the condition described on our website. If something goes wrong with your order, our support team is here to help.

1. 7-Day Return & Replacement Support

You may contact us within 7 days of delivery if:

  • Your product arrives damaged or defective.

  • You receive an incorrect product.

  • Essential parts or accessories listed with the product are missing.

  • The product has a material difference from its advertised description.

Please contact us as soon as you discover the issue.

2. How to Request a Return or Replacement

To raise a request:

  1. Email nexoflow.inn@gmail.com within 7 days of delivery.

  2. Include your order number and the reason for your request.

  3. Attach clear photos or a short video showing the issue.

  4. Wait for our team to review your request and provide the next steps.

Please do not send a product back before receiving return instructions from our support team.

3. Product Condition and Verification

To help us assess your request, please retain the product, accessories, and original packaging where available.

We may ask for additional information or photos to verify the issue. If the product is defective, avoid further use once the issue is identified.

Eligibility will be assessed based on the circumstances of the claim and applicable consumer rights. Packaging availability or reasonable inspection of a product will not, by itself, override rights provided by applicable law.

4. Replacement or Refund

After reviewing your request, we will communicate the appropriate resolution, which may include a replacement, refund, or another remedy where applicable.

Replacement availability and expected dispatch timing will be communicated before the replacement is arranged.

5. Refund Processing

For an approved refund, we will initiate the refund after the applicable return or verification process has been completed.

Where possible, prepaid order refunds will be made to the original payment method. For approved Cash on Delivery refunds, our team will explain the available refund procedure.

We aim to initiate approved refunds within 5–7 business days of the completed verification and approval process. The time taken for the amount to appear in your account may vary depending on the bank or payment provider.

6. Return Shipping

For a verified damaged, defective, incorrect, or incomplete delivery, contact us before returning the product. We will provide the return or pickup instructions and clarify the applicable return-shipping arrangement before the return begins.

Do not pay return postage or send the product to an address that has not been confirmed by our support team.

7. Situations Requiring Review

A request may require further review if the product has been damaged through misuse, improper handling, unauthorized modification, or normal wear and tear unrelated to a verified product defect.

A request made outside the stated 7-day period may also require review. These conditions do not limit any non-excludable rights or remedies available under applicable law.

For MagPro 360° Phone Holder orders, compatibility and mounting performance can vary depending on the phone, case, magnetic connection, and mounting surface. Please check the product specifications before ordering.

8. Contact Us

For return, replacement, or refund assistance:

Email: nexoflow.inn@gmail.com

Subject: Return / Replacement Request – Order #[Your Order Number]

We will review your concern and guide you through the next steps.

NexoFlow — Fair Resolution, Clear Communication, and Customer-Focused Support.